Help Please contact the Helpdesk with any issues or problems. There are several ways to contact the Helpdesk:
Email Helpdesk anytime at:
helpdesk@mwcc.edu
Call the Helpdesk 24/7 at:
866-520-7129
Visit the Helpdesk in the LaChance library, Room 078 (lower level) on the Gardner campus. Hours of operation are 8 AM to 4 PM, Monday - Friday.
Frequently Asked Questions
iConnect is a portal that provides one-stop access to all core systems at MWCC. It offers a personalized experience, delivering content that applies specifically to you.
What is a portal?
A portal is a website that brings all relevant websites and information into one location. iConnect is a portal which uses Single Sign-on technology to provide seamless access to systems such as Blackboard, WebConnect, and E-mail.
All students with an active account
New students
Faculty and Staff
iConnect is available 24 hours a day, 7 days a week from any computer with an internet connection.
Which web browsers should I be using?
If you experience problems once you have accessed iConnect, it could be related to the web browser or operating system you are using. Check the following:
Internet Web Browser Why am I getting a "mixed content" warning on iConnect?
MWCC uses SSL encryption on iConnect for your security. This protects your data when handling sensitive information within the site. When content on iConnect is linked from external sites (such as with some newsletters), it is "mixed" with our secure content. Internet Explorer provides a warning for this, while other browsers like Mozilla Firefox and Google Chrome do not. Depending on how you respond to the IE pop-up will decide whether the browser displays the information from external sites or not.
How do I get rid of the "mixed content" warning?
Open Internet Explorer
Go to Tools (in 8) or the gear icon (in 9+) > Internet Options > Security tab
Select the "Internet" zone, then click the "Custom level..." button below
In the Security Settings window that opens, scroll down a little past halfway and change the setting for "Display mixed content" to "Enable"
Click "OK", then "OK"
What security issues do I need to be concerned with when using iConnect?
Using the portal requires you to log-in to gain access. It is equally important to log-off from iConnect when you end your session on the computer. There is an automatic log-off triggered to end the single sign on session (default page expiration time is 30 minutes)
Privacy Concerns with Shared Computers
For users who access the portal on computers that are shared with others, logging out and clearing browser information is critical to fully ensure privacy.
Tools -> Delete Browsing History
To clear data in Internet Explorer 9 and up:
Press Ctrl + Shift + Del
To clear data in Firefox:
Click here
To clear data in Safari:
Click here
To clear data in Chrome:
Click here
Where can I make suggestions or provide feedback on iConnect?