Help Help


Please contact the Helpdesk with any issues or problems. There are several ways to contact the Helpdesk:

Student Online Support

By Phone

  • Call the Helpdesk 24/7 at 866-520-7129

Walk-In Service

  • Visit the Helpdesk in the LaChance library, Room 078 (lower level) on the Gardner campus. Hours of operation are 8 AM to 4 PM, Monday - Friday.

Frequently Asked Questions Frequently Asked Questions



What is iConnect?

iConnect is a portal that provides one-stop access to all core systems at MWCC. It offers a personalized experience, delivering content that applies specifically to you.

What is a portal?

A portal is a website that brings all relevant websites and information into one location. iConnect is a portal which uses Single Sign-on technology to provide seamless access to systems such as Blackboard, WebConnect, and E-mail.

Who can access iConnect?

  • All students with an active account
  • New students
  • Faculty and Staff

When is iConnect available?

iConnect is available 24 hours a day, 7 days a week from any computer with an internet connection.

Which web browsers should I be using?

If you experience problems once you have accessed iConnect, it could be related to the web browser or operating system you are using. Check the following:

  1. Internet Web Browser
    - Internet Explorer 7.0 or 8.0
    - Firefox 3.5+
    - Safari 4+
    - Chrome 10+

  2. Operating System
    - Microsoft Windows XP, Vista, 7
    - Apple Mac OS 10x

  3. Recommended custom zoom for any web browser is 100%.

  4. Screen Resolution should be set to 1024 x 768 or higher.

Why am I getting a "mixed content" warning on iConnect?

MWCC uses SSL encryption on iConnect for your security. This protects your data when handling sensitive information within the site. When content on iConnect is linked from external sites (such as with some newsletters), it is "mixed" with our secure content. Internet Explorer provides a warning for this, while other browsers like Mozilla Firefox and Google Chrome do not. Depending on how you respond to the IE pop-up will decide whether the browser displays the information from external sites or not.

How do I get rid of the "mixed content" warning?

  1. Open Internet Explorer
  2. Go to Tools > Internet Options > Security tab
  3. Select the "Internet" zone, then click the "Custom level..." button below
  4. In the Security Settings window that opens, scroll down a little past halfway and change the setting for "Display mixed content" to "Enable"
  5. Click "OK", then "OK"


What security issues do I need to be concerned with when using iConnect?

Using the portal requires you to log-in to gain access. It is equally important to log-off from iConnect when you end your session on the computer. There is an automatic log-off triggered  to end the single sign on session (default page expiration time is 30 minutes)

Privacy Concerns with Shared Computers
For users who access the portal on computers that are shared with others, logging out and clearing browser information is critical to fully ensure privacy.

To clear data in Internet Explorer:
Tools -> Delete Browsing History

To clear data in Firefox:
Tools -> Clear Private Data

To clear data in Safari:
Menu -> Preferences -> General -> Remove History Items -> select best option from drop down

Where can I make suggestions or provide feedback on iConnect?

We encourage and welcome your feedback or suggestions. iConnect has its own feedback form that goes directly to MWCC. First, log in. Then, in the top navigation bar, mouse-over "Help", then click "Send us Feedback" and complete the form.


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